Frequently Asked Questions

Absolutely!

Several of the baked goods are suitable for vegetarians and our trusted bakers also offer a selection of baked desires that are Vegan. Check out our offerings to make your pick. If unsure, please check with the baker by clicking the support button on the product page.

You do not need to create an account to place an order. However, we do recommend you register for a bakeddesires.co.uk account in order to be in the know of our delicious exclusive offers. And even more importantly, it allows you to track your orders, view, order history, reach out to bakers and efficiently reorder something you might have previously enjoyed.

Typically, a 6-inch cake provides 12-14 servings, 8-inch cake provides 18-22 servings and 10-inch 30-36 servings.

For regular cakes, we recommend cutting a slice and placing it on its side and dividing this into equal portions.

For Giant cakes. It might be best to cut the cake in half from the middle, place it on its side and then cut the cake into slices. Some bakers would usually insert dowels through the cake to hold their stand, so please to remove these before slicing.

These goods are so yummy, we very much doubt that you will keep them for long. If you intend to eat them on the same day, best to store in a cool and dry place. We recommend that you consume all your good within 48hrs, as this is when they taste best.

Cookies usually stay fresh at room temperature for up to 4 days and can be stored in the freezer for up to a month. If frozen, they can be reheated or left out in room temperature before indulging in them.

Cakes would usually last for up to 5 days in the fridge or 2 weeks in the freezer. We recommend leaving them to stand for at least 3hrs before indulging to get the best moisture and flavours, particularly for large cakes. They are best served at room temperature.

For a specific product, please check the product details on the product page or check with the baker when placing your order, using the Product Enquiry button on the product page.

Yes. Our order process is designed to make it as fast and easy as possible to allow you to indulge in several baked desires from multiple chefs and bakers at the same time. As such, you can make various orders and select various deliver options in a single order process.

Yes. We want to make sure you are 100% happy with your order. That’s why we send you a proof of purchase once we receive your order, so you can have another look before your baker picks it up. This is why we are able to allow you to amend or cancel within an hour of placing your order. After this our trusted bakers start baking your order.

Yes, you can repeat a previous order in a matter of seconds. Simply log into your account and click the “Repeat Order” link next to your order. This will add all your items to the basket and assign your customisations as on your previous order. All you need to do is pay for your order to complete it.

Ordering on bakeddesires.co.uk is made simple for the planner and for the spontaneous person. The baker’s ability to take orders depends on their capacity, so the earlier you put your order through, the higher the probability that your chosen baker would be available to fulfil your baked desire.

We recommend ordering at least minimum of two to three days in advance. We have the best bakers here and they get very busy, so always allow more time preferably. For larger cakes and very bespoke baked desires, we recommend at least 2 weeks to give your baker enough time to buy the necessary ingredients to fulfil your orders.

We are here to make last minute orders possible and there are bakers that are always available to take your orders, so we believe you will always find a solution to emergencies here at bakeddesires.co.uk.

Yes. Some of our bakers give you the option to select a delivery or postal date when ordering. Where it is not an option on the product page, we recommend adding this request in the text box provided for your baker to see. Better still, you can directly instruct or ask your baker using the Product Enquiry button on the product page. 

We will always be as accommodating as we can if you need to change or postpone an order but please bear in mind that we may have had to turn away other customers to fulfil your booking for a particular date.

Yes, but that will depend on the time period until the delivery of your order. If you need to change any details of your order or cancel it, we would require you to contact us within suitable notice of your chosen delivery date. Our trusted bakers and chefs always take pride in ensuring a swift and timely delivery when you want it and where you want it. To achieve this, they move very quickly as soon as they receive your order which means that unfortunately it is not always possible to cancel your order. Please understand that each order is uniquely created for you and also that for each order accepted, your baker has had to turn down another other to accommodate yours and therefore changes and refunds may are not always possible.

Expenses are incurred once a baker starts crafting your order, including ordering of ingredients. If an order is cancelled once placed, bakeddesires.co.uk reserves the right to charge for irrecoverable fees, ingredients costs and any other expenses incurred by the baker or chef between the time delivery is planned and the cancellation request.

Please refer to our terms and conditions or get in touch for more clarifications.

As long as it is within sufficient notice of delivery, you can contact us and we will do our best to cancel or amend your order. Remember that our passionate and trusted bakers make everything to your request and it may be difficult to cancel once they start curating your order.

It is very simple to track your order on bakeddesires.co.uk. All you need to do is click the link provided in your order confirmation email. Or log in to your account, and click “Orders”. You will find a list of all your orders here. You will not be able to use the link provided in your confirmation email if you have no account with us. In this case, simply register, and you will be able to track your order.

Feel free to contact us if you any follow up questions on a specific order.